Privacy Policy - Grid Health

In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, Grid Health Inc., our affiliates (“Grid Health”, “we”, “our” or “us”) use, collect and store personal information that we collect or receive from or about you (“you”) in connection with gridhealth.io (the “Website”).

We greatly respect your privacy, which is why we make every effort to provide a Website that would live up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal information. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement.

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. We review this Privacy Policy at least annually and upon material changes to our practices. If we implement material changes in the way we use your personal information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means and take any additional steps as required by applicable law.

1. WHAT PERSONAL INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

We Process the Following Personal Information:

• Personal information provided through the Website. When you use the Website, we collect and process full name, email address, job title, company/organization name, and any other information you provide when you interact with the Website (e.g., “contact us” or “book a demo” forms, or other messages).

• Personal information provided through the Services. When you register for or use our platform, we collect the personal information you provide to create and manage your account, including your full name, work email address, password, job title, organization name, and account/profile settings, as well as any other personal information that you decide to provide us. Operational and AI-monitoring data that you or your organization submit through the Services (“Client Data”) is processed on your organization’s behalf under a separate customer agreement and, where applicable, a Business Associate Agreement (BAA), and is not governed by this Privacy Policy.

• Personal information automatically collected. We automatically collect certain information through your use of our Website, such as cookies, pixels, tracking technologies and similar identifiers (“Technologies”), your Internet protocol (IP) address and other device identifiers that are automatically assigned to your device, browser type and language, geo-location information, device type, operating system, internet service provider, and other information about actions taken through the use of the Website (such as pages viewed and links clicked).

• Personal information from Other Sources. Grid Health also may obtain personal information about you from other sources, including publicly- or commercially-available information, and through third-party data platforms, partners and service providers.

• Personal information you provide to us in person. For example, when you visit one of our exhibition booths or attend one of our events and you provide us with your contact details.

• Personal information we collect from online interactions. For example, if you attend a webinar, contact us via social media or otherwise interact with our business, including as a representative of a current / prospective customer, supplier or partner, we track and make a record of those interactions, which may contain your contact details, such as full name, email address, messages and any other personal information that you decide to provide us with.

We process personal information for the following purposes:

• To allow you to make use of our Website. Including: (i) to answer your questions and allow you to communicate with us; (ii) to post and make available blogs and other content on our Website; (iii) to analyze your use of our Website and to improve it; and (iv) to customize your experience.

• To provide you with the Services. Including, without limitation: (i) allow you to create an account; (ii) provide you the Services and process your requests; (iii) contact you with service-related communications; (iv) fulfill any instruction and/or request made by you in the context of the Services; (v) send you notifications and emails regarding your account or certain features of the Services, including updates pertaining to your subscription; (vi) personalize your experience with our Services; (vii) allow you to create and administer additional users; and (viii) generally administer and improve the Services.

• For Administrative Purposes. We use your personal information (i) to respond to your questions, comments, and other requests for information, including information about potential or future services; (ii) for internal quality control purposes; and (iii) to establish and manage a business relationship.

• To Market our Website and Services. Including (i) notifying you about offers and services that may be of interest to you; (ii) sending you marketing communications; and (iii) any other purpose disclosed at the time you provide your information or with your consent. You may opt out of marketing communications as described below.

• Security purposes. Some of the personal information mentioned in this Privacy Policy will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Personal information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.

• Cookies and Similar Technologies. We use Technologies to automatically collect information through the Website, which in certain cases could be considered personal information. These are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website. If you would like to opt out of the cookies and similar technologies we employ on the Website, you may do so by blocking, deleting, or disabling them as your browser or device permits, or by changing your settings and preferences on the Website cookie consent mechanism.

The lawful bases we rely on for processing personal information are (if and when applicable):

• The data subject has given consent to the processing of his or her personal information;

• Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

• Processing is necessary for compliance with a legal obligation to which the controller is subject; and/or

• Processing is necessary for the purposes of legitimate interest.

2. HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION

• Security. We implement and maintain industry-standard administrative, physical and technical safeguards designed to protect your personal information, and we maintain an information security program aligned with the SOC 2 Trust Services Criteria. However, please note that we cannot guarantee that personal information will not be compromised as a result of unauthorized penetration of our servers. As the security of information depends in part on the security of the device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

• Incident notification. We maintain an incident response process and, in the event of a security breach affecting your personal information, we will notify affected individuals, our customers, and the relevant authorities as and to the extent required by applicable law and any applicable agreement.

• Retention of your personal information. We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, after which it is deleted or de-identified. We may retain personal information for longer where (i) required by legal, regulatory, tax or accounting requirements, (ii) needed for an accurate record of our dealings with you in the event of complaints or challenges, and/or (iii) we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

3. HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information as follows:

• With our affiliated companies.

• With third-party service providers that process personal information on our behalf for the purposes described above. We engage such providers under written contracts that require them to implement appropriate safeguards, to process personal information only on our instructions and for the purposes we specify, and to maintain confidentiality. These include, without limitation, cloud hosting and infrastructure providers; providers that help us operate and manage our Website; email, marketing and CRM tool providers; analytics providers; and artificial intelligence tools and features.

• To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Grid Health, our customers, employees, property, and the public.

• With our lawyers, accountants, and other professional advisors where necessary to obtain legal or other advice or otherwise protect and manage our business interests.

• To investigate, prevent, or take action regarding illegal activities, suspected fraud, cybersecurity threats, situations involving potential threats to the physical safety of any person, violations of this policy, or as otherwise required or allowed by law and regulations.

• If, in the future, we sell or transfer, or consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal information to such third party (whether actual or potential) in connection with the foregoing (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third-party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal information in connection with the foregoing events.

• Where you have otherwise provided your consent to us for sharing or transferring your personal information.

4. YOUR PRIVACY RIGHTS

The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):

• You have the right to withdraw consent to the processing, where consent is the basis of processing.

• You have the right to request access to your personal information held by us, along with details on how it is processed, subject to certain conditions. You have the right to demand rectification of inaccurate personal information about you. We will promptly correct any information found to be incorrect.

• You have the right to object to unlawful data processing under certain conditions.

• You have the right to the erasure of past personal information about you (your “right to be forgotten”) under certain conditions.

• You have the right to demand that we restrict the processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or if you believe your personal information is inaccurate.

• You have the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.

• The personal information we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. As stated above, you can opt out of direct marketing by contacting us directly or by following the instructions through the unsubscribe options in our email messages.

You can exercise your rights by contacting us at privacy@gridhealth.io. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you (where this is permitted by applicable law). To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfill your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

Marketing emails – opt-out: If you receive marketing emails from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future marketing emails, and we will process your request within a reasonable time after receipt. You may also opt out at any time by emailing privacy@gridhealth.io.

5. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

In order to run our business and provide our Website to you, we transfer personal information to certain countries around the world, including to our affiliates and service providers, many of whom are located outside of your jurisdiction. Therefore, your personal information may be processed in countries with privacy laws that are different from privacy laws in your country. Whenever personal information is transferred internationally, we ensure it is protected by using Standard Contractual Clauses or other lawful mechanisms, including:

• making sure the destination country has been deemed by the European Commission to provide an adequate level of protection for personal information; and/or

• by executing data onward transfer instruments such as data processing and protection agreements.

In accordance with Israeli law, by providing your consent to this Privacy Policy, you acknowledge and agree that personal information relating to you may be transferred to and stored outside the borders of Israel, in accordance with applicable law and for the purposes described herein.

6. USE BY CHILDREN

We do not offer our products for use by children and, therefore, we do not knowingly collect personal information from, and/or about, children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provided personal information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@gridhealth.io.

7. INTERACTION WITH THIRD PARTY PRODUCTS

We enable you to interact with third-party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect personal information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

8. ANALYTICS AND COOKIES

We use cookies and similar technologies, including analytics tools, to understand and improve how the Website is used. You can manage or disable cookies through your browser or device settings and through the Website cookie consent mechanism. We reserve the right to remove or add analytics tools, cookies, pixels and other tracking technologies.

9. CONTACT US

For any questions, concerns, or to exercise your privacy rights, please contact us at: privacy@gridhealth.io.

Data controller: Grid Health Inc.

‍

‍